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Posts Tagged ‘service level agreement’

What is a Service Level Agreement or “SLA” and When Do You Need One?

By Kristie | March 16, 2017 | 0

If you are in the software industry or a technical services industry, or alternatively, if you purchase software or technical services, do you know what a service level agreement is and when you might need one for a particular relationship? In my blogpost at the Silicon Valley Software Law Blog, I explain the concept of…

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