Recent Software Cases Reflect Why SaaS Contracts Should be Drafted to Fit Company’s Business Model

Is your SaaS contract "borrowed" from a third party's standard terms or copied off the Internet? Or have you just been signing whatever a larger third party sends you to sign? If so, you may want to consider recent class action litigation against an industry leader, in which it was alleged that the terms of service did not meet the the company's actual business practices and that customers were not actually consenting to those business practices. This recent example provides a valuable lesson as to why contract terms need to be developed around the company's own technology, business model, and business terms.