What is a Service Level Agreement or “SLA” and When Do You Need One?
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If you are in the software industry or a technical services industry, or alternatively, if you purchase software or technical services, do you know what a service level agreement is and when you might need one for a particular relationship? In my blogpost at the Silicon Valley Software Law Blog, I explain the concept of a "service level agreement" or "SLA" and why knowledgeable parties would expect such an agreement:
Service Level Agreements: What is a Service-Level Agreement or “SLA” and When Do You Need One?
